Author: Association of College and Research Libraries via YouTube
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Recording of the March 4, 2021, ACRL Access Services Interest Group: Dude, Where’s My Yes, with speakers Naomi Keppler and Krista Regester.

Learn ways for providing customers with resources even when exactly what they want is not available and how to do the same and how to support autonomous decision making for your team when it comes to customer service. Relatable from all perspectives, as well as internal/external customer services.

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