When problem management is done well, it can create change in a company that improves customer experience, the bottom line, and the products created. In this course, learn what problem management is, how it is performed, how to measure its success, and how to support it in your business. Learn about some of the common terms and roles involved in problem management. Discover best practices for solving problems and how to prioritize projects so that customer experience is the first thing to improve. Explore the tools and techniques that can help you to track, prioritize, identify the root cause of problems, and resolve technical issues with permanent solutions so you can approach the next trouble spot with confidence, instead of panic. (Author: Shane Chagpar)