From today, 6 March 2023, the Jisc service desk will be available 24 hours a day, seven days a week. 

This is to facilitate constant pro-active monitoring of the Janet Network, which will quickly help resolve critical network incidents and any loss of connectivity to member sites.  

All connected organisations will now be able to call the Jisc service desk 24/7 to report problems. 

Before today, the Jisc service desk operated 07:00 to midnight, Monday to Friday. The change to 24/7 working is delivered at no extra cost to member organisations and has been introduced following a consultation with a number of members.