Since the shift to remote and hybrid learning, many parents have found themselves playing the role of tech support — a job they aren’t always prepared for. At the same time, school help desk teams are already stretched thin trying to support student and teacher IT needs during distance learning.
Some 64 percent of K–12 parents surveyed said they received little or no tech support last year, PC Magazine reports. Nearly 67 percent said they needed more guidance in order to support student learning. Recognizing this, IT teams around the nation have leveraged a range of creative approaches to…