Author: AlliedHealthToolsLLC via YouTube
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Instructors, use this discussion prompt in your course to help students apply their insurance knowledge with patient-communication skills.

Context:
In this scenario, the patient has no intention of paying their copayment. How would you handle this situation?

Discussion Prompt Ideas:
* Discuss how HIPAA applies to the scenario.
* Discuss verbal and non-verbal communication cues.
* Evaluate the effectiveness of communication.
* Using empathy, evaluate the patient’s perspective and the employee’s perspective. What are their goals? What are some possible solutions to help each of them achieve their goals? 
* Was the employee’s response appropriate? 
* Are there more effective ways to handle the situation? What methods do you suggest and what are the potential outcomes of those suggestions?

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