Chatbots Deliver Speed, But Consumers Still Want Humans. Are We Moving Too Quickly To Automation—Infographic Bots are everywhere. But as Sci-fi predictions become reality, are consumers really ready for shiny and chrome? Despite today’s technology-dependent environment, CGS’s 2018 Global Consumer Customer Service Survey of more than 500 U.S. and U.K. participants found that many consumers […]

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