Ray Schroeder, Inside Higher Ed
AI in many fields now applies affective communication algorithms that help to respond to humans. Customer service chat bots can sense when a client is angry or upset, advertising research can use AI to measure emotional responses of viewers and a mental health app can measure nuances of voice to identify anxiety and mood changes over the phone. With AI mediating our communication, we can look to a future of deeper communication that acknowledges human feelings and emotions. This will be able to enhance our communication in online classes even beyond the quality of face-to-face communication in campus-based classes.

https://www.insidehighered.com/digital-learning/blogs/online-trending-now/affective-artificial-intelligence-better-understanding

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